Community Reimbursement Team - Feedback Needed!!

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Community Reimbursement Team

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「Community Feedback」

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Welcome, ACA!

As of late, we've all noticed a dramatic increase of scams within the community - not just here on ACA, but almost anywhere you go to trade items, villagers, or other goods within New Horizons. It's been no different on ACA of course, as many of you might already be aware of. Whenever we get scam or theft reports we deal with the user accordingly as per our Guidelines, but we feel bad not being able to reimburse anyone. In the past, many people had the abilities to spawn items and villagers into their New Leaf towns, and many of us on the Admin team had access to such abilities which was how we offered to reimburse back then, however since New Horizons is, well, new, we do not have access to the same things in this game as of right now.

Which is why we've come to you for help!

Our community is almost at 100,000 members, and while not every single person in that count is active every day, we still have quite a lot here. Plenty of you have New Horizons and have been building your island up from day one, and you've probably acquired quite the catalog already... right? 🤔

Essentially what this service will be is ACA members helping other ACA members - we'll have lists of items or villagers people on ACA have been scammed out of in some way, and we're handing them off to the whole community in hopes of reimbursing something, even just one or two items, for these people. If not items, maybe you guys can scrounge up some Nook Miles Tickets or Amino Coins that the user might've paid the scammer for instead if the item or villager isn't offered up by someone!

It won't just be everyone else though, don't worry, Admins will be helping too if we happen to have the things people are asking for!

We've obviously never done anything like this before, so we want your honest opinions on this. We don't know how it'll go or if it'll work out well, or even if anyone will help at all. We really want it to work though; we hate having to turn people away without being able to offer some sort of reimbursement.

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What we already have in mind

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We've been brainstorming ideas for this service for a bit now, but aren't completely set on what we have. Before you send us any feedback, please read below for what we have in mind for how we'll make this work.

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We'll have a wiki and a chatroom, and both will be easily accessible to everyone.

  ⋄ The wiki will be made into a page on the home page layout, much like the Featured Feed, General Chat, Guideline wiki, etc. The wiki will have information on what the service is and how you can contribute, as well as a link to the chatroom.

  ⋄ The chatroom will have lists in the description of items, villagers, NMTs, Bells, etc. that have been stolen or scammed from someone in our community. These will not have usernames or links to the people that have been scammed or the scammers/thieves.

  ⋄ General discussion will not be allowed in the chatroom and it'll solely be for offering items, villagers, etc.

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We do have a concern with this service though: more scams or theft. To avoid this, we have a few ideas:

  ⋄ An Admin will be there during the transaction to ensure all goes well. Our only concern with doing this is that we don't all have the time to be doing these transactions, and not all of us even have the game. Alternatively, we could also have people drop off their offers to an Admin's town whenever both parties are available, then at a later time the user who was scammed would come to the Admin's island to pick up their items. If the user is looking for a villager reimbursement though, we would have to be there during the transaction of course.

  ⋄ We create a team of trusted members who can do the aforementioned tasks so everything isn't put on our shoulders - again, a big concern is not all of us being available to do these transactions, so having a small, verified team would be extremely helpful. We are not sure how we would promote these people though.

  ⋄ We ask the person offering items to send proof images of each offered item, as well as some sort of barricade at their airport to avoid the other person running off and possibly stealing something, thus creating a new theft case.

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The people's items we will list in the chatroom description will be victims of theft or scam only from other members on ACA, and only ones that have been confirmed by Administration to ensure false scams aren't advertised. Reports of scams will not be tolerated in the chat or the wiki comments and must still be reported privately to a Curator or Leader.

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Do you have other ideas or feedback?

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If you have suggestions, opinions, or ANYTHING else about this idea we have, please let us know! We need your help if we want it to work!

Please either leave your anonymous feedback about this idea here or leave it in the comments if you don't mind us knowing who you are.

The above form has some specific questions about the service, so if you'd rather discuss it directly with us in the comments, we also recommend filling out the survey either way so we have answers to those questions too! We're looking for all sorts of feedback here, whether you think it'll work or not, and if you do think it'll work and want to help make it happen, what can we do to make sure it works?

*If the form isn't allowing you to type, please open it in an external browser using the three dots on the bottom right!

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Thank you!

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Thank you all for reading and for any feedback you give us on this! We're excited for this idea and truly hope we can make it a reality. If you have questions about this or anything else, please don't hesitate to message a Curator or Leader, or just comment below!

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#acaadmins #reimbursement #theft #scam